Privacy Policy

At COZNORI, we value the privacy of our customers and are committed to handling personal information in a responsible and transparent manner.

This Privacy Policy describes how information may be collected, used, stored, disclosed, and protected when you visit coznori.com, place an order, contact our Customer Support Team, or otherwise interact with our online store.

It also explains certain privacy choices and rights that may be available to you depending on your location and applicable privacy laws.

By accessing or using coznori.com, you acknowledge that you have read and understood this Privacy Policy.

1. About COZNORI

COZNORI is an online retailer specializing in winter and cold-weather essentials designed for everyday use.

Our product range includes:

  • Winter Gloves

  • Scarves

  • Hats

  • Winter Accessories

  • Cold-Weather Essentials

The products available through our website may vary over time. Product materials, specifications, colors, sizes, features, and availability are provided on the applicable product pages.

For product-specific information, customers should review the relevant product listing before completing a purchase.

2. Information We May Collect

The information we collect depends on how you interact with COZNORI.

We may obtain information directly from you, automatically through your use of our website, or from service providers that help us operate our online store.

The types of information may include the following.

Information Provided During Checkout

When you place or attempt to place an order, we may receive information such as:

  • Full name

  • Email address

  • Shipping address

  • Billing address

  • Telephone number, where provided

  • Products purchased

  • Order quantity

  • Order value

  • Order history

  • Delivery details

  • Transaction status

  • Other information necessary to process and fulfill the order

This information may be used to process your purchase, arrange delivery, communicate with you about your order, and provide after-sales assistance.

3. Payment Information

Payments may be facilitated by third-party payment processors.

Depending on the payment method selected, the applicable payment provider may process information such as:

  • Payment card information

  • Billing details

  • Payment account information

  • Transaction identifiers

  • Payment authorization information

Where payment processing is performed by a third-party provider, COZNORI generally does not store complete payment card numbers or complete card security codes on its own systems.

Payment providers may independently apply security measures, verification procedures, fraud-prevention controls, and privacy practices to the information they process.

4. Customer Support Information

When you contact COZNORI, we may receive information contained in your communication.

This may include:

  • Name

  • Email address

  • Order number

  • Product name

  • Details of your request

  • Return or refund information

  • Photos or videos you choose to provide

  • Information concerning damaged or defective products

  • Other information voluntarily included in your communication

This information may be used to respond to your request, investigate order issues, provide after-sales support, and maintain appropriate customer-service records.

Customer Support Email:
service@coznori.com

5. Information Collected Automatically

When you browse coznori.com, certain technical information may be collected automatically through cookies, server logs, analytics tools, pixels, or similar technologies.

Depending on the technologies in use, this information may include:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • General geographic information

  • Pages visited

  • Products viewed

  • Referring website

  • Date and time of access

  • Session information

  • Cookie identifiers

  • Website interaction information

  • Technical and performance information

This information can help us understand website usage, maintain functionality, improve performance, detect security issues, and evaluate the effectiveness of our online store.

6. How We Use Personal Information

COZNORI may use personal information for legitimate business, transactional, operational, security, and customer-service purposes.

Depending on the circumstances, this may include:

  • Processing and fulfilling orders

  • Confirming purchases

  • Facilitating payments

  • Arranging shipping and delivery

  • Sending order-related communications

  • Responding to customer inquiries

  • Managing returns and refunds

  • Providing product support

  • Maintaining customer-service records

  • Detecting potentially unauthorized transactions

  • Preventing fraud and misuse

  • Maintaining website security

  • Troubleshooting technical issues

  • Improving website functionality

  • Understanding customer interactions with our website

  • Measuring website and marketing performance

  • Maintaining business records

  • Complying with applicable legal obligations

Where applicable law requires a specific legal basis for processing, we will process personal information on an appropriate legal basis.

7. Legal Bases for Processing

Depending on your jurisdiction and the circumstances of the processing, COZNORI may process personal information on one or more applicable legal grounds.

These may include:

  • Performance of a contract or steps taken at your request before entering into a contract

  • Compliance with legal obligations

  • Legitimate business interests

  • Consent, where required

  • Protection of legal rights and prevention of fraud or misuse

Where processing relies on consent, you may have the right to withdraw that consent subject to applicable law.

Withdrawal of consent does not necessarily affect processing that occurred before consent was withdrawn.

8. How Information May Be Shared

COZNORI may disclose or provide access to personal information where reasonably necessary to operate our business and provide requested services.

Depending on the circumstances, recipients may include:

  • Payment processors

  • Shipping and logistics providers

  • E-commerce technology providers

  • Website hosting providers

  • Cloud-service providers

  • Analytics providers

  • Advertising and marketing service providers

  • Fraud-prevention providers

  • Customer-service providers

  • Professional advisers

  • Government authorities

  • Law-enforcement or regulatory bodies where legally required

We seek to limit information shared with service providers to information reasonably necessary for the relevant business or service purpose.

We do not intend to disclose personal information simply because a third party requests it without an appropriate business, legal, or operational reason.

9. Advertising, Analytics, and Measurement

COZNORI may use analytics, advertising, attribution, and measurement technologies to understand how visitors interact with our website and how our marketing activities perform.

Depending on the technology involved, information processed may include:

  • Device information

  • Browser information

  • IP address

  • Cookie identifiers

  • Advertising identifiers

  • Pages viewed

  • Website interactions

  • Referral information

  • Advertising interactions

  • General location information

Depending on your jurisdiction, certain activities involving advertising technologies may be regulated as targeted advertising, sharing, or another form of processing.

Where applicable, COZNORI will provide privacy choices or opt-out mechanisms required by relevant law.

10. AppLovin and Advertising Services

COZNORI may use services provided by AppLovin for purposes such as advertising, campaign measurement, attribution, analytics, or marketing performance evaluation.

Depending on the services implemented, AppLovin may process certain information associated with devices, advertising activity, website interactions, or campaign performance.

AppLovin operates its own systems and maintains its own privacy practices.

For additional information, customers may review the AppLovin Privacy Policy through AppLovin's official legal resources.

Where required by applicable law, COZNORI may provide additional controls concerning advertising-related processing.

11. Cookies and Similar Technologies

coznori.com may use cookies and comparable technologies, including pixels, tags, local storage, and similar technical mechanisms.

These technologies may serve different purposes, including:

Essential Functions

Certain technologies may be necessary to support core website functions such as shopping-cart operation, checkout, session management, and security.

Preferences

Some technologies may help remember settings or preferences associated with your website experience.

Analytics

Analytics technologies may help us understand website traffic, visitor behavior, and technical performance.

Advertising and Marketing

Certain technologies may be used to measure advertising activity, understand campaign performance, or support relevant marketing activities.

Some technologies may be operated by COZNORI, while others may be provided by third-party service providers.

12. Managing Cookies and Privacy Preferences

Depending on your browser, device, and location, you may have options to manage or restrict certain cookies.

Available controls may include:

  • Browser cookie settings

  • Device privacy settings

  • Website cookie-preference tools

  • Advertising preference controls

  • Applicable privacy-request mechanisms

Disabling or restricting certain technologies may affect some website functions, including features associated with shopping, checkout, preferences, or account sessions.

Where legally required, COZNORI may provide additional mechanisms for managing certain categories of cookies or advertising technologies.

13. Your Privacy Choices

Depending on where you live, applicable privacy legislation may provide you with certain choices regarding personal information.

These may include the ability to:

  • Request access to personal information

  • Ask us to correct inaccurate information

  • Request deletion of certain information

  • Request information about how personal information is processed

  • Request a copy of certain information

  • Object to certain processing

  • Request restriction of certain processing

  • Withdraw consent where applicable

  • Opt out of certain targeted advertising

  • Opt out of certain forms of sale or sharing where applicable

  • Manage marketing preferences

Not every right is available in every jurisdiction, and certain legal exceptions may apply.

14. How to Submit a Privacy Request

To submit a privacy-related request, contact:

COZNORI Privacy & Customer Support
service@coznori.com

To help us process your request, please provide enough information for us to understand:

  • Your identity or relationship with the relevant order

  • The nature of your request

  • The email address associated with your interaction, where applicable

  • Any relevant order number, if applicable

For certain requests, we may need to verify your identity or information before taking action.

This verification process is intended to help prevent unauthorized access to personal information.

We will handle valid privacy requests in accordance with applicable law and within the timeframes required by applicable regulations.

15. Marketing Communications

Where permitted by applicable law, COZNORI may send promotional or marketing communications.

These may include information about:

  • New products

  • Seasonal collections

  • Special offers

  • Promotions

  • Product updates

  • Other marketing information

You may unsubscribe from promotional communications using the unsubscribe mechanism included in the relevant message or by contacting us.

Please note that opting out of promotional messages does not necessarily stop essential service communications.

For example, we may still need to send:

  • Order confirmations

  • Shipping updates

  • Refund information

  • Customer-service responses

  • Important policy notices

  • Other transaction-related communications

16. Children's Privacy

COZNORI's online store is intended for individuals who are legally permitted to make purchases and use online shopping services in their jurisdiction.

We do not knowingly seek to collect personal information directly from children in circumstances where such collection is prohibited by applicable law.

If a parent or legal guardian believes that a child has provided personal information to COZNORI in a manner that requires action under applicable law, please contact:

service@coznori.com

We will review the circumstances and take appropriate action where required.

17. International Data Processing

COZNORI operates an online store and may work with service providers located in countries or regions other than your place of residence.

As a result, personal information may be processed or stored internationally.

Where applicable law requires safeguards for international transfers, we will seek to implement appropriate measures consistent with those requirements.

Privacy and data-protection laws may differ between jurisdictions.

18. Data Security

COZNORI takes reasonable administrative, technical, and organizational measures designed to protect personal information against risks such as:

  • Unauthorized access

  • Improper disclosure

  • Accidental loss

  • Unauthorized alteration

  • Misuse

  • Destruction

Security measures may include controls applied to website systems, service providers, access permissions, and information-handling procedures.

However, no internet transmission, website, electronic storage system, or digital service can be guaranteed to be completely secure.

Customers should also take appropriate steps to protect their own devices, passwords, accounts, and personal information.

19. Data Retention

COZNORI generally retains personal information only for as long as reasonably necessary for the purposes for which it was collected or as required by applicable law.

Retention periods may depend on factors including:

  • Order processing

  • Customer support

  • Return and refund administration

  • Accounting requirements

  • Transaction records

  • Fraud prevention

  • Dispute resolution

  • Legal obligations

  • Regulatory requirements

When information is no longer required, it may be deleted, anonymized, aggregated, or otherwise handled in accordance with applicable legal requirements.

20. Third-Party Websites and Services

Our website may contain links, integrations, payment options, or other connections to third-party websites and services.

Third parties may operate independently from COZNORI and may have separate:

  • Privacy policies

  • Terms of use

  • Security practices

  • Cookie technologies

  • Data-processing practices

This Privacy Policy does not govern information collected directly by third parties through their own websites or services.

Customers should review the applicable third party's privacy information before submitting personal information through an external service.

21. Data Relating to Orders and Customer Service

Information associated with an order may be retained and used to provide ongoing support.

For example, we may retain information necessary to:

  • Verify an order

  • Answer product questions

  • Process a return

  • Process a refund

  • Investigate delivery issues

  • Resolve a product complaint

  • Respond to warranty requests

  • Maintain transaction records

  • Address customer disputes

This information may remain associated with an order for as long as reasonably necessary for legitimate business or legal purposes.

22. Changes to This Privacy Policy

COZNORI may revise this Privacy Policy from time to time.

Updates may be necessary when we:

  • Introduce new services

  • Change website functionality

  • Add or change service providers

  • Modify data-processing practices

  • Update security procedures

  • Respond to changes in applicable law

When material changes are made, the updated policy will be published on coznori.com.

The revised policy will include an updated effective date where appropriate.

Customers are encouraged to review this page periodically.

23. Company Information

Brand:
COZNORI

Website:
coznori.com

Legal Entity:
Hainan Fuli Network Technology Co., Ltd.

Unified Social Credit Code:
91460000MAEEAXAL4K

Registered Address:
Unit 803, Building 10, Biyuan Junlinwan, Xinbu Subdistrict, Meilan District, Haikou, Hainan, China

Customer Support Email:
service@coznori.com

Main Product Categories:
Winter Gloves / Scarves / Hats / Winter Accessories / Cold-Weather Essentials

COZNORI is operated by Hainan Fuli Network Technology Co., Ltd., which is responsible for the operation of the online store, customer support, order coordination, and related e-commerce activities.

24. Contact COZNORI

If you have questions about this Privacy Policy, your personal information, privacy choices, or the handling of information associated with an order, please contact:

COZNORI Privacy & Customer Care

Email:
service@coznori.com

When contacting us about an existing order or privacy request, please provide relevant information such as your order number or the email address associated with your interaction where appropriate.

COZNORI aims to handle privacy-related inquiries carefully and in accordance with applicable privacy and data-protection requirements.