Terms and Conditions

Welcome to COZNORI.

These Terms & Conditions establish the rules that apply when you access coznori.com, browse our products, place an order, or otherwise use services provided through our online store.

By accessing or using the website, you agree to comply with these Terms & Conditions and the other policies published on our website. If you do not agree with these terms, please do not use the website or place an order.

Please read these terms carefully before completing a purchase.

1. About COZNORI

COZNORI is an online retailer focused on winter and cold-weather products for everyday use.

Our current product range includes:

Winter Gloves
Scarves
Hats
Winter Accessories
Cold-Weather Essentials

Product availability, materials, dimensions, colors, construction, features, care requirements, and specifications may differ between individual products.

The information displayed on each product page should be reviewed carefully before an order is submitted.

Business Information

Brand:
COZNORI

Website:
coznori.com

Legal Entity:
Hainan Fuli Network Technology Co., Ltd.

Unified Social Credit Code:
91460000MAEEAXAL4K

Registered Address:
Unit 803, Building 10, Biyuan Junlinwan, Xinbu Subdistrict, Meilan District, Haikou, Hainan, China

Customer Support Email:
service@coznori.com

COZNORI is owned and operated by Hainan Fuli Network Technology Co., Ltd., which is responsible for the operation of the online store, order coordination, customer support, and related e-commerce activities.

2. Eligibility and Lawful Use

By using coznori.com, you represent that you are legally permitted to access the website and enter into purchases under the laws applicable to you.

You agree to use the website only for lawful purposes.

You must not use the website to:

Conduct fraudulent activities
Submit deliberately false information
Misuse another person's information
Attempt unauthorized access to website systems
Interfere with website functionality
Introduce malicious code or harmful technology
Circumvent reasonable security controls
Collect information from the website through unauthorized automated methods
Engage in activity that could damage the website, customers, or our business operations

COZNORI may take reasonable measures to protect the website and its users against misuse or unauthorized activity.

3. Product Information

We make reasonable efforts to provide accurate and useful product information.

Depending on the product, a listing may contain:

Product name
Product description
Product photographs
Materials
Dimensions
Available sizes
Available colors
Features
Intended use
Care instructions
Product specifications
Applicable warnings

Customers should review the complete product listing before making a purchase.

Product photographs are intended to provide a general representation of the product. Actual appearance may vary slightly because of lighting, photography conditions, screen settings, material characteristics, or ordinary manufacturing variations.

4. Winter Product Information

Because COZNORI specializes in cold-weather products, individual items may differ substantially in construction and intended use.

Winter Gloves

Gloves may differ in insulation, fabric, lining, fit, closure type, touchscreen features, and other characteristics.

Customers should review the applicable size guide and product specifications before ordering.

Scarves

Scarves may vary in material, dimensions, thickness, texture, pattern, and construction.

Individual care requirements may also differ depending on the fabric or material.

Hats

Hats may vary in construction, size, stretch, lining, material, and intended cold-weather use.

Customers should review the applicable product information before purchase.

Winter Accessories and Cold-Weather Essentials

Other products may have their own material, size, usage, storage, cleaning, or care requirements.

The specific product listing and supplied instructions should be followed for the individual item.

5. Product Use and Customer Responsibility

Customers are responsible for reviewing applicable product information before using an item.

Where provided, customers should follow:

Size guidance
Care instructions
Washing instructions
Drying recommendations
Storage guidance
Usage instructions
Safety information
Product-specific warnings

Products should be used only for their intended purpose.

Improper handling, unsuitable care, unauthorized modification, or use contrary to product instructions may affect the condition or performance of an item.

6. Product Availability

All products offered through coznori.com are subject to availability.

A product displayed on the website does not necessarily guarantee that inventory will remain available until an order is completed.

Availability may change because of:

Inventory levels
Supplier availability
Seasonal demand
Order volume
Fulfillment conditions
Product discontinuation

If an ordered product becomes unavailable, COZNORI may contact the customer regarding available options.

Depending on the circumstances, this may include:

Providing updated availability information
Offering an alternative where appropriate
Removing the unavailable item from the order
Cancelling the affected order or item
Providing an applicable refund

7. Pricing and Order Totals

Product prices are displayed on coznori.com and may change periodically.

Before completing an order, customers will have an opportunity to review the applicable checkout information.

The final order total may include:

Product price
Applicable discount
Shipping charges
Taxes
Other charges disclosed during checkout

The amount shown at the final stage of checkout should be reviewed before payment is submitted.

If an obvious pricing or technical error occurs, COZNORI may take appropriate corrective action to the extent permitted by applicable law.

8. Promotions and Discount Offers

COZNORI may occasionally offer:

Promotional pricing
Discount codes
Seasonal offers
Limited-time promotions
Other promotional incentives

Individual promotions may have additional conditions, including:

Start and expiration dates
Product restrictions
Minimum purchase requirements
Customer eligibility conditions
Usage limits
Other stated restrictions

Unless expressly stated otherwise, promotional offers may not be combined.

If a promotion is affected by an obvious technical error, unauthorized use, or other material issue, COZNORI may take reasonable corrective action subject to applicable law.

9. Placing an Order

To submit an order, customers may be required to provide information such as:

Full name
Email address
Shipping address
Billing information
Contact information
Selected products
Quantities
Payment information

Customers are responsible for ensuring that all information submitted during checkout is accurate and complete.

Before submitting payment, customers should verify:

Product selection
Quantity
Size or variation
Shipping address
Contact information
Applicable charges
Final order total

10. Order Receipt and Acceptance

After an order is submitted, COZNORI may send an electronic confirmation acknowledging receipt of the order.

An order-received confirmation does not necessarily mean that the order has been finally accepted in every circumstance.

Orders may remain subject to:

Payment authorization
Product availability
Shipping considerations
Transaction verification
Pricing or listing errors
Security checks
Other reasonable order-processing requirements

If an order cannot be fulfilled, we will take reasonable steps to notify the customer using the contact information provided.

Where payment has already been collected for an order that cannot be fulfilled, an applicable refund will be processed.

11. Payment

Customers can select from the payment methods made available during checkout.

Payments may be processed through authorized third-party payment service providers.

By submitting payment information, you confirm that:

The information supplied is accurate
You are authorized to use the selected payment method
The transaction is being made for a legitimate purchase
You authorize the applicable payment provider to process the transaction

Payment providers may conduct additional authorization, authentication, or security checks.

For further information, please review our Payment & Security Policy.

12. Transaction Security and Fraud Prevention

To protect customers, payment transactions, and the COZNORI store, certain orders may be subject to additional verification.

We may take reasonable steps to identify transactions that appear to involve:

Unauthorized payment activity
Fraudulent use of payment information
False order information
Abusive purchasing behavior
Suspicious transaction activity
Attempts to circumvent website security

Subject to applicable law, COZNORI may delay, decline, or cancel an order where there is a reasonable basis to believe that the transaction is unauthorized or fraudulent.

If an order is cancelled after payment has been successfully collected, an applicable refund will be arranged.

13. Order Changes and Cancellation Requests

If you need to modify or cancel an order, please contact us as soon as possible.

Customer Support Email:
service@coznori.com

We will determine whether a change or cancellation remains possible based on the order's processing status.

Once an order has entered fulfillment or has been dispatched, changes may no longer be possible.

If cancellation is no longer available because the order has already shipped, the applicable provisions of our Return & Refund Policy may apply.

14. Shipping and Delivery

Orders are handled according to our Shipping Policy.

Delivery conditions can vary depending on:

Destination
Shipping method
Carrier
Product characteristics
Seasonal conditions
Customs procedures
Local delivery circumstances
Other transportation-related factors

Any estimated delivery period is an estimate unless expressly stated otherwise.

Customers are responsible for providing complete and accurate shipping information.

Please review our Shipping Policy for detailed information regarding processing, delivery, tracking, delays, and other shipping matters.

15. International Orders

Depending on the destination, international purchases may involve additional procedures or charges.

These may include:

Customs clearance
Import duties
Taxes
Brokerage or handling charges
Local delivery requirements
Import restrictions

Where such charges are not included in the checkout total or otherwise stated by COZNORI, they may be imposed by the destination country or relevant authorities.

Customs procedures may also affect the time required for delivery.

16. Returns and Refunds

Returns and refunds are handled according to the COZNORI Return & Refund Policy.

Customers should review the applicable requirements before sending an item back.

When requesting return or refund assistance, we may ask for:

Order number
Email address used at checkout
Product name
Reason for the request
Relevant photographs
Other supporting information where appropriate

Please do not send a product to the company's registered address unless Customer Support provides specific return instructions.

17. Damaged, Defective, Incorrect, or Incomplete Products

Customers should inspect their order after delivery.

If an item arrives with a significant issue, such as:

Delivery damage
Manufacturing defect
Incorrect product
Incorrect size or variation
Missing component
Incomplete order
Material discrepancy from the product description

please contact us as soon as reasonably possible.

We may request photographs, videos, packaging information, or other evidence to assess the issue.

Potential resolutions are handled according to the applicable Warranty & Product Guarantee Policy and Return & Refund Policy, together with any rights provided by applicable law.

18. Customer Responsibilities After Purchase

Customers are responsible for using products appropriately and following applicable product instructions.

This includes:

Following care instructions
Using suitable cleaning methods
Following washing and drying guidance
Storing products appropriately
Avoiding foreseeable misuse
Following product-specific warnings
Reviewing size and usage information
Keeping order information for future support

Customers should contact COZNORI if they need clarification about an item's listed specifications or care requirements.

19. Website Content and Intellectual Property

Unless otherwise stated, content published on coznori.com may include materials owned by or licensed to COZNORI.

This may include:

Website text
Product descriptions
Product photographs
Graphics
Logos
Branding
Layout and design
Other original website materials

Except where permitted by applicable law or with appropriate authorization, website content may not be copied, reproduced, republished, distributed, modified, or commercially exploited without permission.

Third-party names, trademarks, logos, or other intellectual property remain the property of their respective owners.

20. Third-Party Services

COZNORI may use independent service providers to support different parts of our business.

These may include providers for:

Payment processing
Website hosting
E-commerce technology
Shipping and logistics
Analytics
Advertising
Customer support
Fraud prevention
Technical services

Third-party providers may operate under their own terms, conditions, and privacy policies.

Their services may therefore be subject to rules that are separate from these Terms & Conditions.

21. Privacy and Personal Information

Personal information collected through coznori.com is handled in accordance with our Privacy Policy.

Information may be used where reasonably necessary to:

Process orders
Arrange payment
Fulfill purchases
Deliver products
Respond to customer inquiries
Process returns and refunds
Protect website security
Prevent fraud
Meet legal obligations
Operate and improve our online store

Please review the COZNORI Privacy Policy for further information about data collection, use, retention, disclosure, and privacy rights.

22. Website Availability

We aim to maintain a reliable and functional online store, but uninterrupted availability cannot be guaranteed.

The website may occasionally be unavailable or partially restricted due to:

Scheduled maintenance
Technical updates
Hosting issues
Security measures
System failures
Third-party service interruptions
Events beyond our reasonable control

We may modify, suspend, or update portions of the website when reasonably necessary to maintain or improve our services.

23. External Events and Service Disruptions

Certain circumstances may affect our ability to provide services or fulfill orders.

These may include events outside our reasonable control, such as:

Transportation disruptions
Severe weather
Customs delays
Infrastructure interruptions
Internet or telecommunications failures
Payment-provider disruptions
Natural disasters
Government actions
Other unforeseen events

Where such circumstances materially affect an order, we will take reasonable steps to communicate relevant information where appropriate.

24. Limitation of Liability

To the maximum extent permitted by applicable law, COZNORI will not be responsible for losses arising solely from circumstances beyond our reasonable control or from the independent acts or failures of third-party service providers.

Nothing in these Terms & Conditions is intended to:

Exclude liability that cannot legally be excluded
Limit mandatory consumer protections
Remove statutory rights
Restrict remedies that must remain available under applicable law

Any limitation will apply only to the extent permitted by the laws applicable to the relevant transaction.

25. No Waiver of Consumer Rights

These Terms & Conditions do not replace or eliminate rights granted to customers under mandatory consumer protection laws.

If applicable law provides rights or remedies that cannot legally be waived, those rights continue to apply regardless of anything stated in these Terms & Conditions.

26. Policy Updates

COZNORI may revise these Terms & Conditions when necessary to reflect changes in:

Products
Services
Website functionality
Business operations
Payment procedures
Shipping procedures
Legal requirements
Customer-service practices

The updated version will be published on coznori.com.

The version applicable to a particular purchase will generally be the version in effect when the order was submitted, except where applicable law requires otherwise.

27. Governing Requirements

These Terms & Conditions are intended to operate consistently with applicable laws and mandatory consumer protections.

Where a provision of these Terms is found to be unenforceable or invalid under applicable law, that provision will be interpreted or adjusted only to the extent necessary, without unnecessarily affecting the remaining provisions.

Nothing in these Terms is intended to deprive a customer of mandatory legal rights available in the jurisdiction applicable to the transaction.

28. Entire Agreement

These Terms & Conditions, together with the policies and information expressly incorporated into them, describe the principal terms governing use of the COZNORI online store and purchases made through it.

Additional product-specific terms may apply where expressly stated on the relevant product page, checkout page, promotion, or other applicable customer communication.

29. Related Store Policies

For a complete understanding of your purchase and use of coznori.com, please also review:

Privacy Policy
Shipping Policy
Return & Refund Policy
Payment & Security Policy
Warranty & Product Guarantee Policy
Your Privacy Choices, where available

These policies provide additional information regarding specific aspects of shopping with COZNORI.

30. Contact COZNORI

For questions about these Terms & Conditions, products, orders, payments, shipping, returns, refunds, or customer support, please contact:

COZNORI Customer Care

Email:
service@coznori.com

Website:
coznori.com

When contacting us about an existing order, please include your order number, product name, and the email address used during checkout where applicable.