Warranty & Guarantee

At COZNORI, we are committed to providing thoughtfully selected winter essentials that meet reasonable expectations for quality, condition, and functionality.

This Warranty & Product Guarantee Policy explains how we handle products that arrive damaged, defective, incomplete, incorrect, or materially different from the item described or ordered through our online store.

Our current product range focuses on:

  • Winter Gloves

  • Scarves

  • Hats

  • Winter Accessories

  • Cold-Weather Essentials

This policy should be considered together with our Return & Refund Policy, Shipping Policy, Privacy Policy, and Terms & Conditions.

1. Our Product Quality Commitment

COZNORI makes reasonable efforts to ensure that products are accurately presented, properly prepared for shipment, and supplied in a condition suitable for their intended use.

Winter products can involve a variety of fabrics, fibers, linings, stitching, insulation materials, fasteners, trims, patterns, and finishes. As a result, small variations may naturally occur between individual products.

Examples may include:

  • Slight differences in color or tone

  • Minor variations in fabric texture

  • Small differences in stitching or finishing

  • Natural variations in textile patterns

  • Minor differences in trim or decorative details

  • Slight variations caused by manufacturing batches

  • Differences in appearance caused by photography or screen settings

Such characteristics will not normally be considered defects when they do not materially affect the product's intended use, functionality, durability, or overall condition.

Customers should refer to the relevant product page for the specific materials, dimensions, features, care instructions, and other applicable product information.

2. When a Product May Qualify for Warranty Support

Please contact COZNORI Customer Support if your order has a significant product-related issue, including situations where an item:

  • Arrives visibly damaged

  • Contains a manufacturing defect

  • Is missing an essential component or included accessory

  • Is materially different from the item ordered

  • Is supplied in the wrong size, style, or variation

  • Contains an incorrect item

  • Arrives in an incorrect quantity

  • Cannot reasonably perform its stated function

  • Has damage that occurred during transportation

  • Has a material issue that substantially affects normal use

Each request will be reviewed according to the specific circumstances of the order and product.

Where appropriate, we may request photographs, videos, packaging information, or other details to help determine the nature and cause of the issue.

3. Information We May Need

To help us investigate a warranty or product-quality request efficiently, please provide as much of the following information as reasonably available:

  • Order number

  • Name or email address used for the order

  • Product name

  • Description of the issue

  • Date the order was received

  • Clear photographs of the affected product

  • Close-up photographs of any defect or damage

  • Photographs of relevant packaging

  • Photographs of the shipping label, when applicable

  • Video evidence where a functional problem is difficult to demonstrate through photographs

If an item includes multiple components, please identify the affected or missing component whenever possible.

Please retain the product and its packaging until our review has been completed, particularly when the issue may have occurred during transportation.

4. Warranty Resolution Options

After reviewing the information provided, COZNORI may determine an appropriate solution based on the nature of the issue and the circumstances of the order.

Depending on the situation, possible resolutions may include:

Replacement Product

Where suitable stock is available, we may arrange a replacement for a confirmed defective, damaged, or incorrectly supplied item.

Replacement Component

For products consisting of multiple components, we may provide a replacement part or accessory where this can reasonably resolve the issue.

Reshipment

If an incorrect or missing item was supplied, we may arrange shipment of the appropriate item.

Partial Refund

Where the issue does not require complete replacement and a partial refund is an appropriate remedy, we may offer one based on the circumstances.

Full Refund

Where appropriate, a refund may be issued to the original payment method.

Other Available Remedy

Where required by applicable law, customers may have additional remedies beyond those described above.

The resolution offered may depend on product availability, the nature of the issue, the condition of the item, fulfillment circumstances, and applicable consumer protection requirements.

5. Winter Gloves

Our Winter Gloves collection may include insulated gloves, everyday cold-weather gloves, touchscreen-compatible gloves, knitted gloves, thermal gloves, and other hand-warming products.

Potential product-quality concerns may include:

  • Significant tearing or damage upon arrival

  • Material separation affecting normal use

  • Broken closures or fasteners

  • Missing components or accessories

  • Incorrect product or size supplied

  • Significant manufacturing defects

  • A functional feature that does not work as reasonably described

Minor differences in fabric texture, stitching, color tone, or appearance may occur during normal manufacturing and do not automatically constitute a product defect.

Gloves should be used and cared for according to the product-specific instructions.

6. Scarves and Winter Textiles

Our Scarves and textile-based winter accessories may include knitted scarves, woven scarves, thermal scarves, wraps, neck warmers, and similar products.

A warranty request may be appropriate where a product has a material issue such as:

  • Significant damage upon delivery

  • Major manufacturing defects

  • Incorrect product, color, or size supplied

  • Significant unraveling or material separation

  • Missing included accessories

  • A condition that materially prevents normal intended use

Textile products may naturally show minor differences in texture, weave, pattern placement, softness, or color depending on production batches and viewing conditions.

These normal variations do not necessarily indicate a defect.

7. Winter Hats

Our Hats collection may include knitted hats, winter caps, thermal hats, beanies, fleece-lined hats, and other cold-weather headwear.

Potential warranty-related issues may include:

  • Significant damage when received

  • Major stitching or manufacturing defects

  • Incorrect item or size supplied

  • Missing components that were advertised as included

  • Material defects that substantially affect normal use

Minor differences in fabric texture, shape, color, or finishing may occur due to manufacturing and handling.

Customers should follow the individual product's care instructions to help maintain its condition.

8. Winter Accessories and Cold-Weather Essentials

Our broader range of Winter Accessories and Cold-Weather Essentials may include products designed to provide warmth, comfort, protection, or convenience in colder conditions.

Depending on the specific item, warranty-related concerns may involve:

  • Damage present when the product is delivered

  • Missing included components

  • Incorrect product or variation

  • Significant manufacturing defects

  • A functional feature that does not operate as described

  • Material problems that substantially interfere with ordinary use

Because product construction differs across our range, warranty assessment will be based on the applicable item's design, product description, materials, and intended use.

9. Missing Items or Components

Some products may contain several included elements, accessories, or detachable components.

If something appears to be missing from your package, please contact us before disposing of the packaging or attempting to purchase a replacement component independently.

Please provide:

  • Order number

  • Product name

  • Description of the missing item

  • Photographs of the product and packaging where useful

  • Photographs of all components received, when applicable

Where practical, COZNORI may resolve the issue by sending the missing component rather than requiring the complete product to be returned.

10. Products Damaged During Delivery

If your package arrives with visible external damage, please inspect the contents as soon as reasonably possible.

If the product itself has been damaged during transportation, contact our Customer Support Team and provide photographs showing:

  1. The affected product

  2. The damaged area

  3. The internal packaging

  4. The outer shipping package

  5. The shipping label, if available

This information can help us understand the condition in which the package was delivered and determine the appropriate next step.

Please retain the packaging where reasonably possible until the matter has been reviewed.

11. Situations Generally Outside Warranty Coverage

Subject to rights that cannot legally be excluded, this policy generally does not cover problems caused by circumstances outside the product's normal intended use, including:

  • Ordinary wear and tear

  • Normal signs of use

  • Damage occurring after delivery through misuse

  • Improper washing or cleaning

  • Failure to follow product care instructions

  • Improper storage

  • Accidental damage caused by the customer

  • Unauthorized alterations or modifications

  • Damage caused by excessive force

  • Damage caused by inappropriate accessories or external components

  • Damage resulting from use contrary to product instructions

  • Appearance preferences where the product materially matches its description

  • Minor variations in color, texture, stitching, or finish

  • Products purchased through unauthorized third-party sellers

This list does not restrict any consumer rights or statutory remedies that apply under the laws governing the purchase.

12. Product Care and Proper Use

Proper use and care can help maintain the condition and performance of winter products.

Before using a product, customers should review the applicable:

  • Product description

  • Size information

  • Material information

  • Care instructions

  • Washing instructions

  • Storage recommendations

  • Usage instructions

  • Safety information

  • Product-specific warnings

For textile products, appropriate washing, drying, and storage methods should be followed.

Products should not be exposed to conditions that are inconsistent with their intended purpose or the manufacturer's care guidance.

Where a product has specific limitations or care requirements, those instructions take precedence over general care recommendations.

13. Product Appearance and Color Differences

Product photographs on coznori.com are intended to provide a useful representation of the applicable product.

However, the appearance of a product may vary slightly depending on:

  • Screen calibration

  • Display brightness

  • Lighting conditions

  • Photography equipment

  • Manufacturing batches

  • Fabric characteristics

  • Natural material variation

  • Production or packaging updates

For this reason, a small difference between the appearance shown online and the physical product does not necessarily mean that the product is defective or incorrectly supplied.

A product may be considered materially different where the actual item substantially differs from the relevant product description, specifications, or order details.

14. How to Request Warranty Assistance

Step 1 — Contact Customer Support

Send your request to:

Customer Support Email:
service@coznori.com

Step 2 — Provide Order Details

Please include:

  • Order number

  • Product name

  • Email address used at checkout

Step 3 — Explain the Problem

Describe the issue as clearly as possible.

If relevant, include photographs or videos showing the problem, packaging condition, missing components, or product damage.

Step 4 — Allow Us to Review the Request

Our Customer Support Team will assess the information and advise you of the next available step.

Please do not return an item before receiving return instructions from COZNORI Customer Support.

15. Returns Related to Warranty Claims

A warranty-related return is different from a standard change-of-mind or preference-based return.

If COZNORI determines that an item needs to be returned for inspection or replacement, our Customer Support Team will provide the applicable return instructions.

For ordinary returns that are not related to a confirmed product defect, damage, or fulfillment issue, the conditions of our Return & Refund Policy will apply.

Please do not send merchandise directly to our registered business address unless our Customer Support Team specifically instructs you to do so.

16. Refunds for Approved Warranty Claims

When a refund is approved as the appropriate resolution, it will generally be returned through the original payment method used for the purchase.

The time required for the funds to appear in an account may depend on:

  • Payment method

  • Payment processor

  • Bank

  • Card issuer

  • Financial institution

  • Processing schedules

A refund being issued by COZNORI does not necessarily mean that the funds will appear immediately in the customer's account.

17. No Additional or Unauthorized Guarantees

Unless expressly stated by COZNORI, provided by the applicable product information, or required by law, this policy does not create additional guarantees concerning:

  • Exact color reproduction across different displays

  • Identical texture or pattern placement

  • Natural variations between production batches

  • Suitability for a particular personal preference

  • Compatibility with unspecified accessories

  • Performance outside the product's intended purpose

  • Results resulting from improper care or use

  • Product performance after unauthorized modification

Nothing in this policy is intended to remove, restrict, or replace any rights that cannot legally be excluded under applicable law.

18. Statutory and Consumer Rights

This Warranty & Product Guarantee Policy operates alongside any rights available under applicable consumer protection laws.

Depending on the jurisdiction, customers may have legal rights concerning products that are defective, damaged, incorrectly supplied, materially misdescribed, incomplete, or otherwise not compliant with applicable requirements.

Where such rights apply, nothing in this policy is intended to limit them.

19. Policy and Product Updates

COZNORI may update product information, care instructions, warranty procedures, or this policy from time to time to reflect changes to our products, business operations, applicable requirements, or customer service procedures.

The version published on coznori.com will represent the current policy applicable to the website, subject to any mandatory rights under applicable law.

20. Company Information

Brand:
COZNORI

Website:
coznori.com

Legal Entity:
Hainan Fuli Network Technology Co., Ltd.

Unified Social Credit Code:
91460000MAEEAXAL4K

Registered Address:
Unit 803, Building 10, Biyuan Junlinwan, Xinbu Subdistrict, Meilan District, Haikou, Hainan, China

Customer Support Email:
service@coznori.com

Main Product Categories:
Winter Gloves / Scarves / Hats / Winter Accessories / Cold-Weather Essentials

COZNORI is operated by Hainan Fuli Network Technology Co., Ltd., which is responsible for the operation of the online store, customer support, order coordination, and related e-commerce activities.

21. Contact COZNORI

For assistance concerning:

  • Product defects

  • Delivery damage

  • Missing components

  • Incorrect products

  • Product quality concerns

  • Warranty requests

  • Replacement requests

  • Refunds related to product issues

  • Questions about this policy

please contact:

COZNORI Customer Care

Email:
service@coznori.com

When contacting us about an existing order, including your order number, product name, and checkout email address will help us locate the relevant order and process your request more efficiently.

COZNORI — Winter Essentials Designed for Everyday Cold-Weather Comfort.