Return Policy

At COZNORI, we aim to make the return and refund process straightforward, transparent, and easy to understand.

This Return & Refund Policy applies to purchases made through coznori.com, including our collection of Winter Gloves, Scarves, Hats, Winter Accessories, and Cold-Weather Essentials.

Please review the following information before submitting a return, refund, or exchange request.

1. Return Request Period

Customers may request a return within 30 days of receiving the order, subject to the eligibility requirements described in this policy.

Before sending any product back, please contact our customer service team and obtain return instructions.

Customer Support Email:
service@coznori.com

To help us review your request, please provide:

Order number
Email address used when placing the order
Product name
Reason for the return
Description of the issue, if applicable
Photos or other supporting information, when relevant

Return requests are reviewed based on the applicable circumstances and product condition.

2. Standard Return Conditions

To generally qualify for a standard return, an item should meet the following requirements:

The return request is submitted within the applicable return period.
The item is in its original condition.
The product has not been used beyond reasonable inspection.
The item has not been intentionally damaged, altered, or modified.
All applicable accessories, tags, components, and included materials are returned with the product.
The return has been approved by our customer service team before shipment.

For wearable products such as gloves, scarves, and hats, the item should remain in a condition suitable for resale and should not show signs of extended wear, washing, staining, or damage.

For other winter accessories, the same general condition requirements may apply depending on the product.

3. Products That May Be Ineligible for Standard Returns

A return may not qualify when a product:

Has been used extensively
Has been washed or altered
Has visible stains, odors, or damage caused after delivery
Is missing applicable accessories or components
Has been modified by the customer
Is returned after the applicable return period
Is returned without following the required return procedure

For example, gloves that have been worn extensively or washed, scarves with visible damage or staining, or hats that have been altered may not qualify for a standard return.

These conditions do not limit any rights provided to customers under applicable consumer protection laws.

If you are unsure whether an item is eligible, please contact us before returning it.

4. How to Start a Return

To request a return, contact:

service@coznori.com

Please include your order number and explain the reason for your request.

Our customer service team will review the information and, where applicable, provide instructions for the next step.

Please do not send a package to an address obtained from an unrelated source or without receiving return instructions from COZNORI.

This helps ensure that your return can be properly identified and processed.

5. Damaged or Defective Products

Please inspect your order after delivery.

If a product arrives damaged, defective, or otherwise appears to have a fulfillment-related issue, contact us as soon as reasonably possible.

Please provide:

Order number
Product name
Description of the problem
Clear photographs of the product
Photographs of the packaging, when relevant
Any other information that may help explain the issue

Examples may include:

Damaged gloves
Defective winter hats
Torn or damaged scarves
Incorrect product received
Missing items
Other product issues attributable to fulfillment or delivery

After reviewing the information, we may provide an appropriate resolution depending on the circumstances, which may include a replacement, refund, or other available assistance.

6. Incorrect or Missing Items

If the product delivered does not match your order, or an item appears to be missing, please contact customer support before returning anything.

Please provide:

Order number
Product ordered
Product received
Description of the discrepancy
Photos of the product and packaging, where applicable

Our team will review the order information and determine the appropriate next step.

7. Missing Accessories or Product Components

Certain products may include additional components, accessories, tags, storage packaging, or other included materials.

If something appears to be missing from your order, please contact us before returning the entire product.

Please provide:

Order number
Product name
Description of the missing item
Photos of the received product and packaging, when useful

Where possible, we will review whether the missing item can be resolved without requiring the entire product to be returned.

8. Exchanges

If you would prefer a different size, color, style, or product, please contact our customer service team before sending the original item back.

Exchange availability may depend on:

Current inventory
Product condition
Requested replacement
Reason for the exchange
Applicable return requirements

If the requested replacement is unavailable, our team may provide information about other available options.

9. Return Shipping Costs

Responsibility for return shipping may vary depending on the reason for the return.

For issues such as a verified:

Damaged product
Defective product
Incorrect product
Missing item
Fulfillment error

the applicable return shipping arrangements will be reviewed by our customer service team.

For returns based on personal preference, incorrect selection, change of mind, or other non-defect reasons, the customer may be responsible for return shipping costs where permitted by applicable law.

Please wait for return instructions before arranging shipment.

10. Return Packaging

When returning an eligible product, customers should use suitable packaging to help protect the item during transportation.

Where reasonably possible, please retain the original packaging until the return process has been completed.

For products such as gloves, scarves, hats, and other textile accessories, please ensure that the returned item is clean, dry, and securely packaged.

COZNORI is not responsible for damage caused solely by inadequate packaging used by the customer when returning an item.

11. Return Inspection

Returned products may be inspected after arrival.

The inspection may consider:

Product condition
Signs of use
Cleanliness
Damage
Missing accessories or components
Product identification
Packaging condition
Whether the item corresponds to the approved return request

For wearable winter products, the inspection may also consider whether the item shows signs of washing, extended wear, staining, or other changes after delivery.

Once the review is completed, we will determine the applicable refund or other resolution according to this policy and applicable law.

12. Refund Processing

Once an eligible return has been received and approved, the refund process will begin.

Approved refunds are generally issued to the original payment method used for the purchase.

The time required for funds to appear in your account may depend on:

Payment method
Payment processor
Card issuer
Bank processing procedures

Although we will process an approved refund according to the applicable procedure, the final posting time is determined by the relevant financial institution or payment provider.

13. Shipping Charges and Refunds

Original shipping charges may not be refundable for returns based solely on customer preference, unless otherwise required by applicable law or confirmed by our customer service team.

When an issue is caused by a verified fulfillment problem, such as an incorrect or damaged product, applicable shipping costs may be reviewed as part of the resolution.

The final treatment of shipping charges will depend on the circumstances of the order and applicable requirements.

14. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing it.

Cancellation may be possible if the order has not yet entered fulfillment or shipment.

Once an order has been processed, packed, or dispatched, cancellation may no longer be available.

If the order has already shipped, you may need to follow the applicable return procedure after receiving the package.

15. Return Requests for Sale or Promotional Items

Products purchased during promotional periods, discounts, or special offers remain subject to the applicable return requirements unless otherwise stated on the product page or at checkout.

If special return conditions apply to a particular product or promotion, those conditions will take precedence where applicable.

Customers should review the product information and applicable terms before completing a promotional purchase.

16. Return Exceptions and Applicable Rights

This policy describes our general return and refund procedures.

Certain consumer protection laws may provide additional rights depending on the customer's location, the nature of the transaction, and the circumstances of the purchase.

Nothing in this policy is intended to exclude or restrict rights that cannot legally be excluded or restricted under applicable law.

17. How to Contact Us About a Return

For questions involving returns, refunds, exchanges, damaged products, incorrect orders, missing items, or other after-sales matters, please contact:

Customer Support Email:
service@coznori.com

For existing orders, please include:

Order number
Customer email address
Product name
Reason for the request
Relevant photographs or supporting information

Providing complete information can help our team review your request more efficiently.

18. Company Information

Brand:
COZNORI

Website:
http://coznori.com

Legal Entity:
Hainan Fuli Network Technology Co., Ltd.

Unified Social Credit Code:
91460000MAEEAXAL4K

Registered Address:
Unit 803, Building 10, Biyuan Junlinwan, Xinbu Subdistrict, Meilan District, Haikou, Hainan, China

Customer Support Email:
service@coznori.com

COZNORI is operated by Hainan Fuli Network Technology Co., Ltd.

The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.

Our After-Sales Commitment

At COZNORI, we aim to provide a clear and practical after-sales experience.

Whether you have purchased Winter Gloves, Scarves, Hats, Winter Accessories, or other Cold-Weather Essentials, our customer service team is available to help review product and order-related concerns.

We strive to provide: