At COZNORI, we aim to make every stage of the delivery process clear and easy to understand. This Shipping Policy explains how orders are processed, prepared, shipped, and delivered when you purchase our Winter Gloves, Scarves, Hats, Winter Accessories, and Cold-Weather Essentials through our online store.

Please review the information below before completing your purchase.

1. Order Processing Time

Orders are generally prepared for shipment within 1–3 business days after successful payment confirmation.

Business days generally refer to Monday through Friday, excluding applicable public holidays.

During the processing stage, we may:

• Confirm payment and order information

• Verify product availability

• Prepare products for shipment

• Package the order appropriately

• Arrange shipment through an available delivery provider

Processing may occasionally take longer due to seasonal demand, inventory checks, payment verification, public holidays, or other operational circumstances.

Order processing time is separate from transit and delivery time.

Once your order has been dispatched, available shipping confirmation and tracking information will be provided using the contact details submitted during checkout.

2. Shipping Destinations

COZNORI ships to destinations supported by our available logistics and delivery services.

Shipping availability may depend on factors including:

• Destination country or region

• Complete delivery address

• Local delivery conditions

• Carrier availability

• Product characteristics

• Applicable shipping restrictions

Available shipping options will generally be displayed during checkout based on the destination entered by the customer.

If delivery is unavailable for a particular destination, the applicable shipping option may not appear during checkout.

3. Shipping Methods and Shipping Charges

Shipping methods and costs may vary depending on the destination, order size, product characteristics, and available carrier services.

Winter products may differ in size, weight, packaging requirements, and quantity. As a result, shipping arrangements can vary between individual orders.

Where applicable, available shipping options and charges will be displayed during checkout before the order is submitted.

Customers should review the final shipping information carefully before completing payment.

4. Estimated Delivery Time

After an order has been processed and dispatched, the estimated transit period is generally 7–20 business days.

The estimated delivery period begins after the shipment has been dispatched and does not include the standard 1–3 business day processing period.

Actual delivery times may vary due to circumstances such as:

• Destination location

• Carrier schedules

• Transportation conditions

• Customs processing

• Local delivery operations

• Public holidays

• Seasonal shipping volumes

• Severe weather

• Remote delivery areas

• Unexpected logistical disruptions

Delivery estimates are provided for general reference and should not be considered guaranteed delivery dates.

5. Shipment Confirmation and Tracking

Once your order has been dispatched, shipment information may be sent to the email address or other contact information provided during checkout.

When tracking is available, the shipping notification may include:

• Tracking number

• Carrier information

• Tracking link

• Shipment status

Tracking information may require some time to become active after the package has entered the carrier's system.

If your tracking information does not appear immediately, please allow reasonable time for the carrier to update its records.

For assistance with tracking, please contact:

Customer Support Email:
service@coznori.com

Please include your order number whenever possible.

6. Providing an Accurate Shipping Address

Customers are responsible for entering complete and accurate delivery information during checkout.

Please carefully verify:

• Full recipient name

• Street address

• Apartment, unit, or building number

• City

• State, province, or region

• Postal or ZIP code

• Country

• Contact telephone number, where required

Incomplete or incorrect information may result in delivery delays, failed delivery attempts, additional carrier charges, or the return of a package.

If you discover an address error after placing an order, please contact us immediately.

We will make reasonable efforts to assist before shipment. However, we cannot guarantee that an address can be changed after an order has entered fulfillment or been dispatched.

7. Orders Shipped in Multiple Packages

In some situations, products from the same order may be shipped separately.

This can occur because of:

• Product availability

• Package size

• Product weight

• Packaging requirements

• Logistics arrangements

• Different fulfillment procedures

For example, several winter accessories purchased together may be prepared in separate packages depending on the products and shipping arrangements.

If an order is divided into multiple shipments, each package may have its own tracking information and may arrive at a different time.

Receiving one package does not necessarily mean that the remaining items are missing.

8. Customs, Duties and Taxes

Orders shipped internationally may be subject to customs procedures, import duties, taxes, brokerage charges, handling fees, or other charges imposed by the destination country or local authorities.

Unless otherwise stated during checkout, applicable customs duties, taxes, or related charges are generally the responsibility of the recipient.

Customs procedures and clearance times are controlled by the relevant authorities and are outside the direct control of COZNORI.

Customs processing may also extend the overall delivery period.

9. Delivery Delays

Although we work to arrange shipments efficiently, delivery delays may occasionally occur.

Possible causes include:

• Carrier disruptions

• Customs clearance

• Severe weather

• Public holidays

• Transportation interruptions

• High seasonal shipping volumes

• Remote destinations

• Incorrect address information

• Local delivery restrictions

• Other circumstances outside our reasonable control

If your shipment has remained unchanged in tracking for an extended period or has exceeded the expected delivery timeframe, please contact our customer support team.

Customer Support Email:
service@coznori.com

Please provide your order number and tracking information, if available.

10. Missing or Potentially Lost Packages

If you believe your package may have been lost during transit, please contact us so that we can review the available shipment information.

Depending on the circumstances, we may review:

• Order details

• Shipping address

• Tracking history

• Carrier records

• Delivery status

• Available shipment information

Where appropriate, we may work with the relevant delivery provider to investigate the shipment.

Any available resolution will depend on the circumstances, carrier information, and applicable policies.

11. Package Shows as Delivered but Cannot Be Found

If tracking indicates that your package has been delivered but you cannot locate it, we recommend checking the following locations first:

• Front door or entrance

• Mailbox

• Designated delivery area

• Side or rear entrance

• Building reception or mailroom

• Household members

• Neighbors

You may also wish to review any delivery photographs or notifications provided by the carrier.

If the package remains unavailable, please contact:

service@coznori.com

Please provide your order number and tracking information so our team can review the situation.

12. Damaged Products or Packaging

Please inspect your package and products after delivery.

If your order arrives with visible damage, missing components, or another delivery-related issue, please contact us as soon as reasonably possible.

To help us review the situation, please provide:

• Order number

• Product name

• Description of the issue

• Clear photographs of the product

• Photographs of the external packaging

• Photographs of any visible shipping damage

• Information regarding missing or damaged components, where applicable

Please retain the original product and packaging until the matter has been reviewed.

Depending on the circumstances and applicable policies, an available resolution may include a replacement, refund, or other appropriate assistance.

For additional information, please refer to our Return and Refund Policy.

13. Incorrect, Missing or Incomplete Items

If you receive an item that does not match your order, or if part of your order appears to be missing, please contact our customer support team.

Please include:

• Order number

• Product name

• Product received

• Description of the discrepancy

• Details of any missing item

• Photos of the product and packaging, where applicable

Our team will review the order information and provide further assistance.

14. Address Changes and Order Adjustments

If you need to update your shipping address or make another change to an order, please contact us as soon as possible after completing your purchase.

We will make reasonable efforts to accommodate eligible requests before the order enters the shipping process.

Once an order has been packed, fulfilled, or dispatched, changes may no longer be possible.

If an order has already shipped, please contact our customer service team for guidance regarding the available options.

15. Order Cancellation Before Shipment

If you need to cancel an order, please contact us promptly after placing it.

Cancellation requests are subject to the current processing status of the order.

An order that has already been processed, packed, or dispatched may no longer be eligible for cancellation.

If the package has already been shipped, customers may need to follow the applicable return procedure after delivery.

16. Returned or Undeliverable Shipments

A shipment may be returned to the sender for reasons including:

• Incorrect or incomplete address

• Failed delivery attempts

• Recipient refusal

• Unclaimed package

• Local delivery restrictions

• Other circumstances preventing successful delivery

If a package is returned to us, please contact our customer support team to discuss the available options.

If reshipment is requested because of incorrect or incomplete information supplied by the customer, additional shipping costs may apply.

17. Delivery to Remote Areas

Delivery to remote or difficult-to-access locations may require additional transit time.

Depending on the destination, certain delivery services may have limited coverage or different delivery schedules.

If a carrier is unable to complete delivery because of destination-specific restrictions, we will review the available information and assist where possible.

18. Seasonal Shipping Considerations

Demand for winter products can increase during colder months and major shopping periods.

During periods of high order volume, processing and delivery may take longer than standard estimates.

We recommend placing orders in advance when products are needed for a specific season, trip, event, or outdoor activity.

Estimated delivery dates remain subject to carrier operations and other circumstances outside our direct control.

19. Contact Our Shipping Support Team

For questions concerning:

• Order processing

• Shipping methods

• Tracking information

• Delivery status

• Delayed shipments

• Missing packages

• Damaged deliveries

• Incorrect items

• Address issues

• Other shipping-related matters

please contact:

Customer Support Email:
service@coznori.com

For existing orders, please include:

• Order number

• Email address used during checkout

• Product name

• Tracking number, if available

• Brief description of the issue

Providing complete information allows our team to review your request more efficiently.

Company Information

Brand:
COZNORI

Website:
http://coznori.com

Legal Entity:
Hainan Fuli Network Technology Co., Ltd.

Unified Social Credit Code:
91460000MAEEAXAL4K

Registered Address:
Unit 803, Building 10, Biyuan Junlinwan, Xinbu Subdistrict, Meilan District, Haikou, Hainan, China

Customer Support Email:
service@coznori.com

COZNORI is operated by Hainan Fuli Network Technology Co., Ltd.

The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.

Our Delivery Commitment

At COZNORI, we understand that reliable delivery is an important part of a positive online shopping experience.

We aim to provide:

• Clear order processing information

• Transparent shipping details

• Available tracking information

• Practical delivery estimates

• Responsive shipping support

• Clear communication regarding delivery issues

From Winter Gloves and Scarves to Hats, Winter Accessories, and Cold-Weather Essentials, we work to make the ordering and delivery process as straightforward as possible.

Thank you for shopping with COZNORI.